Get support.

We are a small team that operates the platform we build. Reach us directly - here is how to get the fastest answer, and what we can (and cannot) help with.

How to reach us

• · Email support@karta.sh for product and account help.
• · Status & incidents: the trust page shows live status; during an incident we post updates there.
• · Docs: docs.karta.sh covers concepts, the quickstart, SDKs, and the API.

What support covers

• · The control plane: deploys and releases, API keys, BYOK, budgets, billing, webhooks, the dashboard.
• · The data plane: harness selection, release materialization, karta creation, session creation, streaming, persistence, and workspace access.
• · Platform behavior: limits, errors, isolation, metering, and anything that looks like a Karta bug.

What is out of scope

We support the platform, not your agent's own behavior. Debugging your agent's logic, prompts, skills, tools, harness config, or model outputs - the project in your repository - is yours to own. We will gladly help you tell the two apart.

Reporting issues

• · Security vulnerabilities: security policy (coordinated disclosure + safe harbor); machine-readable security.txt.
• · Abuse: report abuse - no account required.
• · Privacy & data requests: privacy@karta.sh (GDPR/CCPA, deletion, export).
• · Legal & DMCA: legal@karta.sh; see the DMCA policy and legal documents.

Are you an end user of an app built on Karta? For access, correction, or deletion of your data, contact the company that operates that agent or application - they control the agent project, the karta scope, and your data. Karta processes it on their behalf. We'll route a misdirected request, but the operator is the right first stop.

Account-recovery and other sensitive requests may require identity verification.